12-02-2009, 08:18 AM
Orion Wrote:I've rarely had to call Microsoft for anything, the few times I've needed a over the phone activation, I can normally use the machine to get my installation ID. Before today, I didn't know Microsoft would need a serial number from an XP disk.
That's just silly, serial numbers are an industry standard. Dell, HP, Microsoft, Apple, etc all use those and some won't even help you unless you provide one. If you're working IT you should always have a serial number ready.
Orion Wrote:Also, it would've helped if the Microsoft 'technician' knew that the serial number is on the Windows sticker as well, which is what I had, but she failed to mention that to me so I was lucky that I noticed it.
Not all computers have the windows sticker on them, usually you will only find those on machines purchased from a distributor like Dell, HP, or such. The technician likely assumed that you didn't have the sticker if you didn't have the CD, that is wrong since you shouldn't assume in Tech Support.
Why don't you complain about Comcast, I can get behind that- or epson.